Alarm Receiving Centre

24/7 Alarm Receiving Centre

Specialist lone worker operators respond to every alarm from two BS 8484 accredited monitoring centres. Trained for lone worker emergencies, not generic alarm handling.

24/7 Alarm Receiving Centre

Trusted by 800+ organisations to protect their lone workers

Siemens logo
Swissport logo
NHS logo
Cambridge university logo
Coop logo
Intel logo
IAG logo
Highland Spring logo
Ineos logo
NG Bailey logo
The Crown Estate logo
Danaher logo
Siemens logo
Swissport logo
NHS logo
Cambridge university logo
Coop logo
Intel logo
IAG logo
Highland Spring logo
Ineos logo
NG Bailey logo
The Crown Estate logo
Danaher logo

Accredited to the highest standards

Certified to BS 8484:2022, BS EN 50518:2019 Category 1, BS 7858, BS 9518:2021, and ISO 27001. Fully compliant with the NPCC Alarms Policy.

BS 8484:2022 for lone worker alarm handling and police priority response

ISO 27001 for information security across operator systems and audio recordings

BS EN 50518 Category 1 monitoring centre infrastructure and resilience

Industry-Leading Security Standards
Alarm Receiving Centres work 24/7, 365 days per year

Immediate response, around the clock

In an emergency, seconds matter. Our operators are trained for lone worker situations and respond 24/7, 365 days a year. Your workers are always protected.

Two-way audio opens within seconds so an operator can hear what is happening and respond

Bypasses 999 calls through direct access to police control rooms, saving vital time

Full audit report generated automatically and filed against the incident on close

Dedicated to lone worker alarms

We do not monitor CCTV, intruder alarms, or fire panels. Our centres handle lone worker alarms exclusively. That means faster responses and operators who understand your escalation protocols.

Specialist operators trained on lone worker scenarios, from medical emergencies to aggression

Your escalation path, followed every time with the right contacts called in the right order

No competing alarms for operator attention, so every second of their shift is focused on protecting your people

24/7 Alarm receiving centre employee

Lone worker pricing

Build your plan with Safe Pro devices or app licences. 24/7 monitoring included on every plan. All prices exclude VAT.

See the full lone worker pricing page.

I want to deploy
devices

£11.40 per device / month

Need 100+? Talk to sales →

Contract length
Your monthly cost
£124.00/ month
Excludes VAT
Saving £28.00 / month vs 12-month
Included on every plan
  • 24/7 alarm monitoring from two UK-based centres
  • BS 8484:2022 accredited operators with direct police access
  • Management portal & unlimited manager users
10 devices · £11.40 each£114.00
Fall detection on 10 devices£10.00
Contact Sales

12-month device contracts require a £60 upfront device fee per unit. App licences have a minimum order of 5. BS 8484:2022 accredited monitoring included on every plan.

Secure Your Future With Us

Discover how our service empowers businesses like yours to enhance safety protocols and provide peace of mind. Join industry leaders already benefiting from our solution.

View All Case Studies
DFDS Seaways logo

“The system has been great for team leaders to keep an eye on lone workers if they’re working in any high-risk areas on the port. Vatix is the best lone-working solution I’ve come across.”

DFDS Seaways
HSE Advisor
Read Full Story
Swift Group logo

“It’s been a really positive experience and well received by everyone in the business. I knew what I wanted in my head but I didn’t know if it was possible – working with the implementation team made this so much easier.”

Swift Group
Health and Safety Manager at Swift Group
Read Full Story
Trane logo

"As a health and safety manager, the Vatix lone worker app has been crucial. The 24/7 call-out centre ensures engineer safety without overburdening supervisors, and its simplicity keeps our team using it consistently."

Trane
EHS Manager
Read Full Story
Caring for Communities and People logo

"The system delivers exactly what we needed. Incidents are addressed immediately, not lost in the database, enhancing our senior leadership team's coordination with real-time access and control."

Caring for Communities and People
Director for Accommodation Based Services
Read Full Story
The Percy Hedley Foundation logo

"It’s an intuitive, user-friendly system we rely on heavily. Near miss reporting has improved significantly, helping us address issues early. We also value Vatix’s flexibility in tailoring the solution to our needs."‍

The Percy Hedley Foundation
Health and Safety Manager
Read Full Story
Wessex Internet logo

"The whole process has been very fast and simple to set up. Plus, the platform is very user-friendly."

Wessex Internet
Health & Safety Advisor
Read Full Story
Autism Initiatives logo

“Having the ability to promptly report, follow up, have communications all in one place, and create accurate reports, is incredibly useful.”‍

Autism Initiatives
Head of H&S
Read Full Story
Brighton & Hove City Council logo

"The Vatix team made the set-up very smooth, and it was easy to transition from our old system to the new one."

Brighton & Hove City Council
Transport Monitoring Team Leader
Read Full Story
Lovehoney Group logo

"Before Vatix, we used to do everything by hand, and the incident reporting process was fragmented – paper forms, Excel spreadsheets – a nightmare, with incident reports potentially getting missed or lost. Now, everything is collated in one place, which is really important."

Lovehoney Group
Facilities HSE Manager
Read Full Story
Hotel Co 51 logo

"With Vatix's Safe Pro devices, our staff feel secure, even when working alone at night. The one-push SOS panic button and features like two-way audio, GPS, and man-down alarm provide peace of mind across our multiple locations."

Hotel Co 51
Regional Director Operations
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Spark 2 Life logo

"The most important thing is looking after your workers, and with Vatix's lone worker device and management portal, it’s simple to do that."

Spark 2 Life
Community Mentoring Administrative Coordinator
Read Full Story
Swissport logo

"Having someone available 24/7 to answer emergency calls was my top priority. Plus, all the data is right there, making reports for senior management so much easier."

Swissport
QHSE Manager
Read Full Story
Robinson Contract Services logo

The reporting makes it simple to check if devices are active, used regularly, or triggered. All this data is quick to access, with no hassle finding what you need."

Robinson Contract Services
Projector Coordinator
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Plant & Bean logo

"The system is incredibly valuable – it fulfils our health and safety duties, both legally and morally."‍

Plant & Bean
Interim Health & Safety Manager
Read Full Story
Arden Biotechnology logo

"It gives lone workers peace of mind, knowing that if something happens, someone will reach out or escalate the situation if needed."‍

Arden Biotechnology
Senior Research Associate
Read Full Story
WATMOS Community Homes logo

"Vatix stood out with its all-in-one system, including real-time location tracking – at no extra cost."

WATMOS Community Homes
Human Resources Officer
Read Full Story
PiLON logo

"Having key incident information at my fingertips is invaluable. It lets me create full reports based on exact details because everything’s fully recorded."

PiLON
HSE Manager
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Greencore logo

"The feedback has been really positive internally. We love the devices for their simplicity – they let us address any issue as soon as it comes up."

Greencore
Road Safety Manager
Read Full Story

Frequently Asked
Questions

BS 8484 is the British Standard for lone worker safety services. It sets out how an Alarm Receiving Centre must handle, verify, and escalate lone worker alarms. Without a BS 8484 accredited ARC behind your service, police will treat an SOS as an ordinary 999 call. Vatix is BS 8484:2022 accredited end-to-end so your alarms reach control rooms as verified emergencies.

Alarms are answered around the clock. Our operators are trained to open two-way audio within seconds of activation, assess the situation, and follow your agreed escalation path. There are no scripts to read through and no queues to wait in.

The operator listens to the ambient audio to assess the situation, checks the worker's GPS location, and follows your escalation protocol. If the situation looks serious, the operator escalates directly without waiting for the worker to respond.

Yes. You define who is contacted and in what order, per worker or per team, directly in the Vatix platform. Updates take effect immediately. There is no need to call your provider to change a supervisor's number.

Yes. Our monitoring centres handle lone worker alarms exclusively. We do not monitor CCTV, intruder panels, or fire systems. Every operator on shift is focused on protecting lone workers.

Protect your lone workers around the clock

See how our alarm receiving centre responds when your workers need help.